Friends with Benefits Rewards Terms and Conditions

Effective Date: 23rd July 2025

Thank you for your interest in joining The One Group’s Friends with Benefits Loyalty Program (the “Loyalty Program”).

In order to complete your registration for the Loyalty Program and to use and continue to participate in the Loyalty Program (including accessing and using the Loyalty Program website located at https://togrp.com/friends-with-benefits or the Loyalty Program features of our mobile application (“App”)), you must agree to these Friends with Benefits Terms and Conditions (the “Terms”) (the foregoing website and the App collectively referred to herein as the “Sites”). In addition, each time you access or use the Sites, you agree to be bound by these Terms. If you do not agree to these Terms, you may not participate in the Loyalty Program and you must not use or continue to use the Sites.

Be advised that these Terms include an arbitration provision that applies to any disputes between you and The ONE Group regarding the Loyalty Program. By agreeing to these Terms, you agree that:
– You agree to arbitrate disputes with The ONE Group;

– You waive your right to trial by jury; and
– You will be prevented from bringing, joining, or participating in any class-action or consolidated-action proceedings.

1. Eligibility:

The Loyalty Program is only available to individual legal residents of the United States, and the District of Columbia who are 18 years of age or older when they enroll. Only one account is allowed per individual participant (each a “Member”). Per Section 10 below, Members cannot be employees of The ONE Group, Inc.

2. Enrollment:

In order to enroll as a Member of the Loyalty Program, you must provide The ONE Group with your name, member email address (which will become your Loyalty Program user name), birth date, favorite location, phone number, and password. You are solely responsible for updating your account information. The ONE Group is not responsible if you do not receive any emails or other communications because your enrollment information is incorrect or outdated. You must be enrolled in email communications in order to receive communications about your Loyalty Program rewards and points.

In enrolling in the Loyalty Program, you agree that the information that you provide is true, accurate and complete to the best of your knowledge and belief, and you agree not to provide knowingly false information or to otherwise impersonate any third party.

3. Privacy Notice; SMS Terms and Conditions: 

(a) You agree that all personal information you provide to enroll as a Member of the Loyalty Program or otherwise in connection with your participation in the Loyalty Program is governed by The ONE Group’s Privacy Notice, and you consent to all actions we take with respect to your personal information consistent with The ONE Group’s Privacy Notice.

(b) By enrolling in or otherwise participating as a Loyalty Program Member, you acknowledge and agree to The ONE Group SMS Terms and Conditions.

4. Welcome, Birthday, Half-Birthday, Most Valuable Guest Rewards:

Upon joining, and annually on or around your birthday, Members receive special rewards.

Upon joining, Members will be provided a welcome reward (the “Welcome Reward”).  The Welcome Reward entitles you to one complimentary starter valued up to $35, good on your next visit.

Members are also provided certain additional rewards that coincide with their birthday (or the date identified as the Member’s birthday as part of the Member’s enrollment information).  As part of the Loyalty Program, The ONE Group offers the following birthday-related reward: (a) a birthday reward (provided on or around the Member’s identified birthday) that entitles the Member to a $50 reward; and (b) a half-birthday reward (provided on or around the date that is 6 months from the Member’s identified birthday) that entitles the Member to a $25 reward.

Members may also be provided a “most valuable guest” reward (the “MVG Reward”).   The MVG Reward provides the Member a $15 reward based on annual spend.

The foregoing rewards are subject to the following rules and restrictions: One offer per table. Dine-in only. Not valid with any other offer or promotion. No cash value. One-time use only. Rewards expire 30 days from date activated. Blackout dates apply.  Rewards may not be eligible for use toward the purchase of alcohol in certain jurisdictions, subject to local laws and regulations. Rewards are personal to the applicable Member and are non-transferable.

5. Earning Points & Rewards:

Members earn points by making qualifying purchases at The ONE Group, Inc. corporate-owned restaurants located within the United States (“Authorized Locations”). This includes The ONE Group, Inc. corporate-owned locations of the following The ONE Group restaurant brands: STK Steakhouse, Kona Grill, RA Sushi, Benihana, Samurai and Salt Water Social.

Members do not earn points for purchases at restaurant locations that are not Authorized Locations or for non-qualifying purchases.     

Qualifying purchases include food and non-alcoholic beverages only. Points are not earned on taxes, gratuities, delivery and takeout orders, gift cards, or purchases made with rewards. The ONE Group may, as part of the Loyalty Program, award Members discounts, bonus earning levels, free items, or other benefits at its discretion.

6. Point Levels:

Members earn 1 point for every $1 spent as part of a qualifying purchase at an Authorized Location. Points can be converted into Dining Dollars (discussed below). The ONE Group may change point levels or benefits at its discretion, with or without notice to you.  Points are personal to the applicable Member and are non-transferable.

7. Dining Dollars:

Points earned pursuant to Section 6 of these Terms can be converted into Dining Dollars that can be used for food and other eligible purchases. You can accumulate points to higher levels or convert them at qualifying stages.  You agree as follows with respect to Dining Dollars:

(a) Dining Dollars may be redeemed for food and eligible purchases (including Happy Hour menus) at Authorized Locations. Dining Dollars cannot be used for gift cards, taxes, gratuity, delivery, or at non-Authorized Locations. Dining Dollars are personal and non-transferable, and may not be eligible for use toward the purchase of alcohol in certain jurisdictions, subject to local laws and regulations. Blackout dates apply.

(b) Dining Dollars expire 30 days after they are activated.

(c) A maximum of $500 in Dining Dollars may be redeemed per check per month.

(d) Some offers and promotions may not be combined with Dining Dollars. However, Happy Hour menu items do qualify.

8. Sweepstakes, Contests, and Other Promotions:

These Terms are specific to the Loyalty Program.  Separate rules and conditions will apply to other sweepstakes, contests, or other promotions provided or offered by The ONE Group.

9. Unauthorized Use:

Please report any unauthorized use of your Loyalty Program account to The ONE Group using the following email address: loyalty@togrp.com. You are solely responsible for maintaining the privacy and security of your Loyalty Program account, and you will be responsible and liable for all activity under your Loyalty Program account.  You acknowledge and agree that The ONE Group is not and will not be responsible for any unauthorized reward redemptions or redemptions of points or Dining Dollars.

10. No Participation by Employees:

The ONE Group’s employees and salaried managers are not eligible to participate in the Loyalty Program. Loyalty Program accounts that are created by The ONE Group’s employees and/or salaried managers may be closed by The ONE Group without prior notice to the account holder, and any corresponding rewards, points or Dining Dollars associated with the account will be forfeited.

11. Account Closure:

Loyalty Program accounts with no activity for 12 months may be closed by The ONE Group, as determined by it in its sole and absolute discretion. Members can opt out of participating in the Loyalty Program by unsubscribing or by contacting loyalty@togrp.com. If you close your Loyalty Program account, you should allow for a reasonable period of time for The ONE Group to process your request.  Once your Loyalty Program account is closed, any rewards, points or Dining Dollars associated with your Loyalty Program account will be forfeited.

Should Members opt out of email communication sent by The ONE Group, they forfeit the opportunity to learn about their Loyalty Program account status.

12. Suspension/Termination of Membership:

The ONE Group may suspend or terminate Loyalty Program accounts and memberships in its sole and absolute discretion. The termination of your Loyalty Program account will result in the forfeiture of any rewards, points or Dining Dollars.

Any attempt to deliberately damage The ONE Group, including but not limited to the Loyalty Program, or to undermine the operation of the Loyalty Program, is a violation of criminal and civil laws. The ONE Group reserves the right to disqualify and/or seek damages from any Member or other individual making any such attempts to the full extent permitted by applicable law.

12. Disputes:

Please read the following Section carefully because it requires you to arbitrate certain disputes with The ONE Group and limits the way you can seek relief from The ONE Group. If you do not agree with this Section 12, please do not agree to these Terms and do not participate in the Loyalty Program.

(a) Binding Arbitration. Except for disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents, you and The ONE Group: (i) waive the right to have any and all disputes or claims arising from these Terms or your participation in the Loyalty Program (collectively, “Disputes”) resolved in a court; and (ii) waive any right to a jury trial. Instead, you and The ONE Group will arbitrate Disputes through binding arbitration (which is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it, instead of having the Dispute decided by a judge or jury in court).

(b) No Class Arbitrations, Class Actions or Representative Actions. You agree that any Dispute is personal to you and The ONE Group and that any such Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. Neither party agrees to class arbitration or to an arbitration in which an individual makes an attempt to resolve a Dispute as a representative of another individual or group of individuals. Further, you and The ONE Group agree that a Dispute cannot be brought as a class, or other type of representative action, whether within or outside of arbitration, or on behalf of any other individual or group of individuals.

(c) Federal Arbitration Act. You agree that these Terms affect interstate commerce and that the enforceability of this Section 12 shall be governed by, construed, and enforced, both substantively and procedurally, by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), to the maximum extent permitted by applicable Laws.

(d) Process.  You agree that you will notify us in writing of any Dispute within thirty (30) days of when it arises so that the parties can attempt, in good faith, to resolve the Dispute informally. Notice to The ONE Group shall be provided by sending an email to loyalty@togrp.com. Your notice must include: (i) your name, postal address, and email address; (ii) a description of the nature or basis of the Dispute; and (iii) the specific relief that you are seeking. If we cannot agree how to resolve the Dispute within thirty (30) days of The ONE Group receiving the notice, either you or The ONE Group may, as provided for in this Section 12, commence an arbitration proceeding or file a claim in court (to the extent such Dispute is permitted to be resolved in court pursuant to this Section 12). You have read, understand, and agree that: (i) any arbitration will occur in Denver, Colorado, or as determined by The ONE Group; (ii) the arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of JAMS; and (iii) the state or federal courts in the State of Delaware will have exclusive jurisdiction over the enforcement of an arbitration award and over any Dispute between the parties that is not subject to arbitration. You may also litigate a Dispute in small claims court located in the county where you reside if the Dispute meets the requirements to be heard in small claims court.

(e) Authority of Arbitrator. As limited by the FAA, these Terms, and the applicable JAMS rules, the arbitrator will have: (i) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute; and (ii) the authority to grant any remedy that would otherwise be available in court. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual.

(f) Rules of JAMS.  The rules of, and additional information about, JAMS are available on the JAMS website at https://www.jamsadr.com/adr-rules-procedures/, as may be updated from time to time. By agreeing to be bound by these Terms, you either: (i) acknowledge and agree that you have read and understand the rules of JAMS; or (ii) waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.

(g) Governing Law. These Terms and any Disputes will be governed by the laws of the State of Delaware, excluding its conflicts of laws principles.